One of our customer services advisors has reviewed your query and we are able to confirm the following:
Hi
I am sorry that you have not received your order.
Your item was sent to you on 18/01/2011 and we would have expected it to arrive with you by now.
We will need to trace your item and in order to arrange this we will post a self declaration form to you. When you receive this please could you sign and return the form to the following name and address:
zavvi Admin Centre,
First Floor,
Meridian House,
Rudheath,
Northwich,
Cheshire,
CW9 7RA
Alternatively you can fax this to us on 0845 862 1118.
Or you can e-mail it to us at:-
[email protected]
Once the form has been returned to us we will investigate further and arrange a replacement or refund as requested on the completed form.
Regards
Alex
If you have any further questions, please login to Your Account where you will be able to request more information.
We try to make contacting us as easy and convenient as possible and want to answer all your questions fully. Our Frequently Asked Questions may be able to provide you with the answer you are looking for.
Alternatively, you may contact us by telephone on 0844 264 0702 during opening hours which are Monday to Friday: 08.00 - 18.00 and Saturday 09.00 - 16.00
To respond to this thread, please log into your online account and reply through the message centre.
Many Thanks,
Alexander Macdonald
zavvi Team
almas:
