Hola, me acaban de mandar este correo del pedido que hice esta mañana:
"To: Josemi Robles Benítez
This email is only an acknowledgement of receipt of your order which has been passed to our dispatch department to be processed.
Thank you for ordering with www.play.com
Please check the following order information:
Order Reference(s) : 157180504
Item : Far Cry 2
Price : EUR 25.49
Quantity : 1
Delivery Cost : Free
Payment : Credit Card
Delivery Address :
Jose Miguel Robles Benítez
Calle Villegas Marmolejo
Numero 2 7c
Please be aware that all orders are dispatched separately. If your purchase was part of a 'multibuy’ it may not be subject to our usual returns policy. Please click here for details: http://www.play.com/Help.html?page=helpdesk&page=ret
If you have any queries in relation to the above order please visit our web site at http://www.play.com/helpdesk where you are able to :
* check the status and cost of orders
* cancel items which have not entered the dispatch process
* change delivery and invoice address on open or future orders
Please note: This is an 'open' order and has not been processed by our dispatch department. No contract for the sale of any product will subsist between you and Play.com until Play.com dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation email. This confirmation e-mail amounts to an acceptance by Play.com of your offer to buy goods from Play.com or a third party supplier that is engaged on your behalf by Play.com (whether or not you receive that e-mail).
By receiving this email from play.com you are accepting our terms and conditions, a copy of which can be found on the website at:
Sin embargo, cuando entro en mi cuenta de play.com me sigue apareciendo esto:
"Your account has been declined.
Please review your card details in the ‘Your Account’ menu."
Despues en el STATUS del pedido pone Order Placed...
Tambien he mirado mi cuenta del banco para ver si habia algun cambio y nada...
¿Que puede pasar? ¿Me podeis ayudar? Graciasssss!!!!!
Me han vuelto ha mandar otro correo, mirad:
"Dear JOSEMI ROBLES BENÍTEZ
Thank you for your recent order with Play.com
At this time we are unable to process your order as your credit/debit card
details do not match the details held by your card issuer.
To proceed with your order please check and amend the following:
Valid from date
CV2 (3 digit code on the signature line of your credit card)
For PlayTrade item(s) your order could not be reserved and has been
cancelled. If you would still like to purchase this item please resubmit
your order following any amendments you have made.
For Play.com item(s) it is not necessary to re-submit your order. Your
outstanding item(s) will be shipped as soon as we can process the payment.
If you have any difficulties please contact our Customer Service Team on
0845 800 1020 (UK only) or +44 (0)1534 877 595 (outside UK). Our opening
hours are 9am - 8pm Monday to Friday and 9am - 5pm Saturday and Sunday.
Yo he introducido todos los digitos de la cuenta perfectamenteee!!!! ayuda plisssss!!!!