Hilo Oficial Todo Sobre La Importación (Actualizado post principal) (Página 1033)

Conversación publicada en el foro Juegos

 

Por cierto, para los que pedimos ayer la oferta del POP en play.com, a mi ya me ha pasado a Packing.

Iniciado por Krolin Ver Mensaje
Pues mi PoP y mi Stranglehold de 360 que pedí aún estan en Orded Placed.

Krolin sabes si al pedir dos juegos los envian juntos? Separados, verdad?
Haber si llegan bien y pronto todos...

SaLu2

Pues mi PoP y mi Stranglehold de 360 que pedí aún estan en Orded Placed.

Krolin sabes si al pedir dos juegos los envian juntos? Separados, verdad?
Haber si llegan bien y pronto todos...

SaLu2

Iniciado por Piratacarles Ver Mensaje
Los mandan separados.
--- [ Añadido ] -----

nadie sabe lo que son los y ponts de blahdvd?

Iniciado por LT. Baker Ver Mensaje
Los ipoints ya los ofrecía thehut.com desde hace tiempo....y muchas páginas más, no necesariamente de videojuegos. Se acumulan y puedes canjearlos por vales descuento en tu cuenta ipoint.
Pero por lo que yo he visto tampoco es que sea la panacea del ahorro...
Bueno... lo de blahdvd.com ya no tiene nombre... después de lo que conté antes... en fin... os pongo toda mi conversación con ellos y opináis...

Primer mail mío:

Hello. I have a problem with the orders references:
> >> >>
> >> >> - XXXXXXXXXXXXX
> >> >>
> >> >>
> >>>> - XXXXXXXXXXXXX
> >> >>
> >> >> This order reference's items were sent the 11th march and y have not
> >> >> received the games yet. When y buy something to you, it's normally a
> >> >> week
> >> >> to receive the item, so i'm scared if it may have been lost. I have
> >> >> tried
> >> >> to contact with my post office, but they seem to need a sending number
> >> >> to
> >> >> see if the item has been returned for any reason. Can you please let
> >> >> me
> >> >> know the numbers for these order references so y can check with the
> >> >> post
> >> >> office?.
> >> >>
> >> >> I'm worried because y don't know if you are going to send the games
> >> >> again
> >> >> if they finally don't appear. I have been reading the customer service
> >> >> department in your web, and y think you send the games again when 14
> >> >> days
> >> >> have passed since the shipping date of the games. Please, confirm this
> >> >> if
> >> >> i'm right. It's the first time i'm having a problem with your online
> >> >> store.
> >> >>
> >> >> Thank you in advance, and please, reply as soon as you can, i'm a
> >> >> little
> >> >> worried.
> >> >>
> >> >> Alex

Primera contestación de blahdvd

> >> > Hi
> >> >
> >> > I'm very sorry that your orders have not arrived yet.
> >> >
> >> > Your orders were dispatched by International First Class Royal Mail on
> >> > 11/03/2009. The Royal Mail advise that it normally takes 3-7 working
> >> > days
> >> > for an International First Class delivery to arrive and most items do
> >> > arrive well within this time frame, however, it can sometimes take
> >> > longer
> >> > and they will not consider an International First Class parcel lost
> >> > until
> >> > 21 days have passed. This does not happen very often and it is still
> >> > very
> >> > likely that this shipment will arrive within the 21 days. Unfortunately
> >> > the Royal Mail does not have an option that allows us to track
> >> > International First Class deliveries once they are in the postal system
> >> > so
> >> > we cannot say where the parcel is at the moment.
> >> >
> >> > If you have not received your order within 21 days of the dispatch
> >> > date,
> >> > please email us at help@blahdvd.com and we will arrange for a
> >> > replacement
> >> > to be delivered. Please include your order reference number and the
> >> > date
> >> > of dispatch, and state that the order has not been received. We will
> >> > use
> >> > this email as evidence for the investigation and claim that we will
> >> > make
> >> > with the Royal Mail and as confirmation of a lost parcel.
> >> >
> >> > Please accept our apologies for this delay in your order. We find that
> >> > the
> >> > Royal Mail are usually very reliable in their delivery of parcels and
> >> > are
> >> > currently getting better every month. Some parcels do still go missing
> >> > and
> >> > we understand how frustrating this is. We will make sure we arrange any
> >> > replacement as quickly as possible.
> >> >
> >> > Kind regards,
> >> > Vicky
> >> > Customer Services Team

Segundo email mío:

> >> Today is the 14th day since the orders were sent and still haven't
> >> arrived.
> >> Your web says that you have to wait for 14 days before you can send the
> >> items again or refund money. I don't know if it's correct, because you
> >> said
> >> 21 days in your previousemail. Please let me know if you can send the
> >> items
> >> again yet.
> >>
> >> Thank you in advance.
> >> Alex

Segunda contestación de blahdvd:

> > Hi Alex
> >
> > I can confirm that as these items are being sent from the UK to Spain we
> > will need to wait a minimum of 21 days for delivery before we can declare
> > these parcels as lost.
> >
> > If the parcels are still missing in this time then please come back to me.
> >
> > Kind regards,
> > Vicky
> > Customer Services Team

Tercer email mío:

> Hello Vicky.
> Today is the 21 day since the two orders were sent and y haven't received
> any of them yet.
> The orders were:
>
> - XXXXXXXXXXXX
>
> - XXXXXXXXXXXX
>
> Please REFUND money, because finally y couldn't wait and I already have the
> games.
>
> Thank you in advance, and I hope you to be fast in the refund.
>
> Alex

Tercera contestación de blahdvd.com:

Dear Sir/Madam,

Because this is the second parcel to go missing in dispatch to this address, we are investigating this with the Royal Mail and we will contact you with any feedback that they can give us.

In the meantime should the missing parcel turn up please email help@blahdvd.com

I will pass this email onto our returns department who will issue you a refund for the missing item/s. You should receive notification of this shortly.

Please note that until the investigation by the Royal Mail has been completed your account with us will be suspended. Any pending orders will be cancelled.

Please accept our apologies for any inconvenience caused by this.

Kind regards,
Jason
Customer Services

¿Qué se supone que debo pensar?

Es normal que al enviar por correo ordinario, tengan que investigar si realmente me he quedado el juego y les estoy diciendo que no me han llegado, pero me fastidia porque dicen que es porque es la segunda vez que me pasa, cuando realmente, es que son dos juegos iguales enviados el mismo día los que no me han llegado, es decir, que es la primera vez, únicamente que me ha pasado con los dos juegos... Por lo tanto, espero no tener problemas... ¿Vosotros que opináis?.

Saludos,
Ayate
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