Sony me ha respondido al correo que he enviado comentandoles el problema se los dejo para que lo lean y comenten! no me han dado una solucion o posible solucion, solo posibles causas del problema y que las intenten los que tengan la consola para ver si les funciona espero sirva de algo si alguien sigue con el problema que lo comente en este POST para yo hacerselo saber a SONY ya que tengo numero de caso y demas! Gracias y espero sea de vuestra ayuda!
Thank you for writing us.
We apologize for any inconvenience you may have experienced. The most effective
way for us to
assist you is by speaking with you directly. Please call our Consumer Services
Department at (800)
345-7669. Our representatives are available to assist you, Monday through
Saturday 6:00 a.m. - 8:00
p.m., and Sunday 7:00 a.m. - 6:30 p.m., Pacific Standard Time.
If you would like to attempt to troubleshoot the issue yourself, we have
included some helpful
- Confirm that you have updated the PLAYSTATION(R)3 computer entertainment
system with the most
recent system software update. To download the latest version of the system
update, please visit:
- Some PlayStation(R) or PlayStation(R)2 format software titles may perform
differently on the
PS3(TM) system. To identify the compatibility status of a specific title,
please use our Backward
Compatibility Status Search
- Confirm the disc is clean. To clean a disc, use lint-free cleaning cloths
made specifically for
cleaning CD/DVD discs, sold at computer software stores. When cleaning the
disc, we recommend
starting from the innermost circle, and wiping out to the edge in a straight
line. We do not
recommend wiping in a circular motion, as it may create more scratches on the
disc. [Note: Other
materials, such as a paper towel or a T-shirt, may also scratch the disc. If
there are any
scratches, smudges, or fingerprints on the disc, it may not function properly.]
- Try playing different CDs, DVDs, and games on the PLAYSTATION 3 console to see
if the problem
exists across multiple discs.
- To determine if the problem is with the disc itself, try playing the disc on a
PLAYSTATION 3 console, (or a PlayStation(R)2 computer entertainment system, PS
one(TM) console, or a
standalone CD/DVD player, if applicable).
- Confirm that you are not using any game modification devices. Unlicensed
devices such as game
modification devices can interfere with the proper function of the software. We
do not recommend
the use of any game modification devices or unlicensed products.
- Confirm that the disc you want to play is supported by the PS3 system. The
PS3 system will
support the following media formats:
PLAYSTATION(R)3 format software with either region  or [ALL] a
PlayStation(R)2 format software (NTSC U/C standard)
PlayStation(R) format software (NTSC U/C standard)
Audio CDs, CD-R/-RW, Super Audio CDs b, c
DVD Video with either region  or [ALL] a
DVD-R/-RW, DVD+R/+RW a, c
Blu-ray Disc(TM) (BD) containing video content with region code [A] e
BD-ROM, BD-R, BD-RE c, d, e
a - When outputting DVD content or PLAYSTATION 3 format software in SD
resolution, only discs
recorded in the NTSC standard can be played.
b - Multi-channel Super Audio CD playback requires a multi-channel audio
receiver with HDMI input.
c - Playback only.
d - Playback of BD-RE ver 1.0 discs is not supported.
e - Copyright-protected Blu-ray video discs can only be output at 1080p using an
connected to a device that is compatible with the HDCP (High-bandwidth Digital
- If the PS3 system is connected to the television through a VCR, you may not be
able to view DVD
movies. This is because of the copyright protection coding that has been
programmed into the discs
by the DVD manufacturers. If the PS3 system is installed directly to a VCR or
TV/VCR combo, please
try connecting the PS3 system directly to the TV's video/audio inputs for DVD
- If using HDMI cables, confirm whether the disc you are trying to play has
Content Protection (HDCP) built in. If so, confirm that the TV or display you
are using is also
HDCP compliant. Copyright-protected Blu-ray video discs can only be output at
1080p using an HDMI
cable connected to a device that is compatible with the HDCP standard. To read
troubleshooting HDMI picture and sound problems, please visit:
- We also have additional resources that may assist you with your
entertainment system. Please visit the following links for more information.
PLAYSTATION(R)3 Online User Guide:
PLAYSTATION(R)3 Official Webpage: http://www.us.playstation.com/PS3